Konferensartikel

Criteria Requirements of the European Business Excellence Model

George A. Bohoris
Department of Business Administration

Evanthia P. Vorria
Department of Business Administration

Ladda ner artikelhttp://www.ep.liu.se/ecp_article/index.en.aspx?issue=033;article=032

Ingår i: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 33:32, s. 369-378

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Publicerad: 2008-12-09

ISBN:

ISSN: 1650-3686 (tryckt), 1650-3740 (online)

Abstract

Purpose: The European Business Excellence Model is nowadays a familiar framework; used for a spectrum of purposes; with the most frequent aim from its full deployment being the attainment of organizational success. The Model’s requirements however involve abstruse management concepts and thus; there is; frequently; a significant variety within the suggested approaches to face the criteria requirements. Although; such integrated business excellence models should not necessarily be of a very prescriptive nature; allowing for deployment latitude among sectors and types of businesses; a more homogeneous basis of suggested approaches to the requirements maybe a welcome basis by both academics and business people.

Design/methodology/approach: Integration of the known references; stemming from both literature and best practices made available; to form a well defined basic framework of suggested approaches to the Model requirements.

Findings: The findings associated with sub-criterion 1a of the EBEM (“leaders developing the mission; vision and culture”) are being reported in this paper.

Research limitations – Most of the relevant information describing current; applicable business practices is not publicly available; and has to be deduced mainly from responses to questionnaires.

Originality/value: Specific frameworks of suggested approaches for the well known Model requirements have not; as yet; been made available in the literature.

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