The Identification; Analysis and Comparison of Different Ways and Approaches in Measuring and Evaluation of Organizational Excellence

Ioannis G. Lionis
Linköping University, Sweden

Ourania M. Kougioumitzaki
Linköping University, Sweden

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Ingår i: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 33:33, s. 379-394

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Publicerad: 2008-12-09


ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Purpose: The basic purpose of the present paper is to provide readers with a comprehensive description and comparison of different techniques and models; aiming at evaluating levels of organizational excellence. In Europe; the EFQM Excellence Model is unquestionable the leading force; but the multidimensional subject of attaining excellence can not be solely captured. A variety of other approaches have been developed –some of them were inspired from the EFQM’s shortcomings- and are examined thoroughly.

Design/Methodology/Approach: This research is based on a majority of research and conceptual papers; public documents and our own experience.

Findings: The first part of the paper presents the core concepts of the EFQM Excellence Model and its suitability for measuring the levels of business excellence is being demonstrated. The second part is dedicated to the exploration and presentation of alternative ways for attaining the highest possible levels of excellence; while; in the third part a comprehensive comparison among them is being conducted. Finally; in the fourth part; the basic findings are summarized.

Originality/Value: An inclusive review of the major ways under which significant levels of excellence and sustainable success can be achieved.


Business Excellence; European Foundation for Quality Management; diagnostic self-assessment; organizational structure


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