Konferensartikel

The Identification; Analysis and Comparison of Different Ways and Approaches in Measuring and Evaluation of Organizational Excellence

Ioannis G. Lionis
Linköping University, Sweden

Ourania M. Kougioumitzaki
Linköping University, Sweden

Ladda ner artikel

Ingår i: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 33:33, s. 379-394

Visa mer +

Publicerad: 2008-12-09

ISBN:

ISSN: 1650-3686 (tryckt), 1650-3740 (online)

Abstract

Purpose: The basic purpose of the present paper is to provide readers with a comprehensive description and comparison of different techniques and models; aiming at evaluating levels of organizational excellence. In Europe; the EFQM Excellence Model is unquestionable the leading force; but the multidimensional subject of attaining excellence can not be solely captured. A variety of other approaches have been developed –some of them were inspired from the EFQM’s shortcomings- and are examined thoroughly.

Design/Methodology/Approach: This research is based on a majority of research and conceptual papers; public documents and our own experience.

Findings: The first part of the paper presents the core concepts of the EFQM Excellence Model and its suitability for measuring the levels of business excellence is being demonstrated. The second part is dedicated to the exploration and presentation of alternative ways for attaining the highest possible levels of excellence; while; in the third part a comprehensive comparison among them is being conducted. Finally; in the fourth part; the basic findings are summarized.

Originality/Value: An inclusive review of the major ways under which significant levels of excellence and sustainable success can be achieved.

Nyckelord

Business Excellence; European Foundation for Quality Management; diagnostic self-assessment; organizational structure

Referenser

Bou-Llusar; J.K.; Escrig-Tena; A.B.; Roca-Puig; V.; Beltran-Martin; I. (2005); “To what extent do enablers explain results in the EFQM Excellence Model? An empirical study”; International Journal of Quality & Reliability Management; Vol.22; pp. 337-353.

Boulter; L.; Bendell; T.; Abas; H.; Dahlgaard; J.J.; Singhal; V. (2005); “Report on EFQM and BQF funded study into the impact of the effective implementation of organizational excellence strategies on key performance results”; CQE University of Leicester.

Conti; T. (1997); “Organizational Self-assessment”; Chapman & Hall; London.

Conti; T. (2007); “A history and review of the European Quality Award Model”; The TQM Magazine 19:22; pp. 112-128.

Dahlgaard; J.J.; Dahlgaard; S.M.P. (2007); “Excellence - 25 Years Evolution”; Journal of Management History; Vol. 13; No. 4.

Dahlgaard; J.J.; Kristensen; K.; Kanji; G.K.; (2002); “Fundamentals of Total Quality Management”; Nelson Thornes.

Dahlgaard; S. M. P; Dahlgaard; J.J. (2003a); “The “4P” Quality Strategy for Breakthrough and Sustainable development”; European Quality; Vol. 10; pp. 6-19

Dahlgaard; S.M.P. (2008); “Reviewing European Excellence Model from a management control view”; TQM Journal; vol.20; no2.

Feigenbaum; A.V. (1956); “Total quality control”; Harvard Business Review; Vol.34; No.6; p.93.

Ghobadian; A.; Woo; H.S. (1996); “Characteristics; benefits and shortcomings of four major quality awards”; International Journal of Quality & Reliability Management; Vol. 13; pp.10-44

Kristensen; K.; Juhl; H.J. (1999);”Beyond the bottom line-measuring stakeholder value”; in Edvardsson; B. and Gustafsson; A.; The Nordic school of Quality Management; Studentliteratur; Lund.

Pregeljc; M. (2004); “Why and how to assess the quality of organization?”

Puay; S.J.; Tan; K.C.; Xie; M.; Goh; T.N. (1998); “A comparative study of nine national quality awards”; The TQM Magazine; Vol. 10; pp. 30-9

Sharma; A.K.; Talwar; B. (2007); “Evolution of “Universal Business Excellence Model” incorporating Vedic philosophy”; Measuring Business Excellence; Vol. 11; pp. 4-20.

Singhal; V.R.; (2002); “The financial impact of Total Quality Management”; World Quality Day; Stockholm; Sweden.

Citeringar i Crossref