The Role of Personal Values in An Advanced Perspective of Total Quality Management

Salvatore Moccia
University of Valencia, Valencia, Spain

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Ingår i: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 33:52, s. 625-639

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Publicerad: 2008-12-09


ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Purpose: The purpose of this paper is to analyze the relation between personal values and the principles of Total Quality Management and thus to propose a tentative framework of relationships.

Design/methodology/approach: The paper is conceptual. It reviews some lists of values present in literature; and summarizes them in a more comprehensive list. Then it follows the definitions of these values according to some philosophical models; and the analysis of their implications in the business life in general. Thus; tries to explain the relation between them and the principles of TQM; passing through the two mediating variables passion and trust.

Findings: A model of quality management based on personal values is proposed.

Research limitations: The lack of empirical data that can validate the model; and the lack of specific hypothesis of investigation.

Practical Implications (if possible): Considering the emphasis placed on personal values; the model can have some practical implications in the field of recruitment; promotion; and leadership.

Originality/value: The model fills the gap between personal values and the principles of Total Quality Management; being the first attempt to present a comprehensive model of interactions. A novel framework that can provide a basis for further research into the profound nature of quality management has been proposed. Furthermore; some implications that should be useful for recruiters and managers are discussed.


Total Quality Management; Personal Values; TQM Principles


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