Konferensartikel

Third Generation Quality Movements

José Francisco Ramos Zanca
Civil engineering department, Fluminense Federal University (UFF), Rio de Janeiro, Brazil

Osvaldo Luiz Gonçalves Quelhas
Civil engineering department, Fluminense Federal University (UFF), Rio de Janeiro, Brazil

Fernando Olivieira de Araujo
Iindustrial engineering department, Catholic University (PUC-Rio), Production engineering department, Federal Center of Technological Education (CEFET/RJ), Brazil

Helder Gomes Costa
Production engineering department, Fluminense Federal University (UFF), Brazil

Ladda ner artikelhttp://www.ep.liu.se/ecp_article/index.en.aspx?issue=033;article=060

Ingår i: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Linköping Electronic Conference Proceedings 33:60, s. 697-712

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Publicerad: 2008-12-09

ISBN:

ISSN: 1650-3686 (tryckt), 1650-3740 (online)

Abstract

Purpose: Quality is (not mistakenly) one of the most discussed themes in the production management arena. This article analyses; based on literature review; the evolution of the quality concept; focusing on the called “third generation quality movement”; which is inspired by organic and relational premises; and it is observed completely associated with the postulates related with the organizaqtional sustainability concept. As conclusion; it is noticed that the evolution of the concept justifies the creation of organizational self-assessment sustainable models.

Methodology/Approach: The methodology used in these study was based on the comparative analysis of literature review; referenced in national and international books; journals; monographs and thesis; related with all the concepts associated with sustainable excellence models; quality and organizatinal sustainability.

Conclusion/Findings: According to the analysis of the presented material and based on the observed tendencies in large Brazilian and international organizations; it is true that the evolution of the organizational management systems to the called third generation of quality is going to be a natural movement. Therefore; related to sustainable organizational management is suggested a gradual review of the actual organizational performance assessment; recommending; not only considerer the economic-financial criterions in the assessment ; but also include social and environmental criterions in this assessment.

Nyckelord

Corporate Sustainability; Quality; Sustainable Development; Excellence Models

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