Case: Innovating implementation and design of services within the public sector

Stuart G Bailey
Dept. of Product Design, Glasgow School of Art, Scotland

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Ingår i: Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010

Linköping Electronic Conference Proceedings 60:15, s. 137-138

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Publicerad: 2012-09-20

ISBN: 978-91-7519-770-8

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


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Campbell; E. (2010) What is Embedded Design; RSA Projects; 10 May 2010; The RSA; London. http://www.thersa.org/projects/design

Halvorsen; T. et al. (2005) On the differences between public and private sector innovation; Publin Report No. D9; Oslo. http://www.step.no/publin/reports/d9differences.pdf

IDeA Knowledge (2005); Innovation in Public Services - Literature Review; available from http://www.idea.gov.uk/idk/aio/1118552 (Retrieved 25 June 2010)

Marsh; N. (2009; Sept 14). From Designing Services to Design in Services. Retrieved 25 June 2010; http://www.choosenick.com/?action=view&url=from-designing-services-to-design-in-services

Mulgan; D. & Albury; D. (2003) Innovation in the Public Sector; ver 1.9; October 2003; Strategy Unit; Admiralty Arch; The Mall; London SW1A 2WH; available at http://michaellittle.org/documents/Mulgan%20on%20Innovation.pdf

Taylor; R & Tofts; C (2009). Innovating Public Sector Services. The Application of Services Science. Retrieved 25 June 2010; http://www.concinnitas.co.uk/documents/SSTR002.pdf

Vesterdal; I. (2009). Service Design in the Public Sector. Proceedings from the Service Design 09 conference; AHO. Oslo; Norway. http://www.aho.no/en/

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