Priority Setting For Service Design in Age-Friendly Cities: the City of Ankara

Necmiye Savut
Department of Interior Architecture and Environmental Design, Bilkent University, Turkey

Halime Demirkan
Department of Interior Architecture and Environmental Design, Bilkent University, Turkey

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Ingår i: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:2, s. 11-22

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Publicerad: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


The aim of the study is to develop a public service design framework as an innovative management tool to be used in decision-making in the urban areas for age-friendly cities. Based on the previous research on age-friendly cities; the relevant initiative priorities that are mainly shaped by the population of the city of Ankara are determined. A collaborative approach among the citizens and service providers is used as a basis for developing a framework for public service design. The self-assessment tool that is composed of 82 items categorized under eight themes of an age-friendly city was completed by 251 citizens. Results of the Principal Component Analysis method indicated that the primary factor was composed of the community support and health services features. The second factor was related to transportation; and; the third was the combination of civic participation and employment features with respect and social inclusion features.


age-friendly cities; collaborative approach; service design


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