What triggers Us?! A Close Look at Socio-Material Situations of Co-designing Services

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Publicerad: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Relations between Service Design and Participatory Design have been established. Yet; on the topic of how; in the situation; in the conversation; to stage and establish fruitful co-designing practices; a closer relationship can still be established - to further support practices of co-designing for complex service futures. Based on various participatory and socio-material theoretical perspectives including my previous co-design research; this paper goes beyond focusing on tools for co-creation; and rather looks into various ‘triggers’ of participation in the co-design situation. Through analysis of some conversations around mapping people; places and things in a ‘service project landscape’ in a teaching context; it is explored and discussed what seems to trigger ‘us’ – the various stakeholders – in such co-design situations. The paper particularly takes a close look at how diverse (tangible) materials; relations and questions in various ways can trigger participation.


participation; triggers; service co-design situations and conversations; service design; participatory design


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