The Applicability of Online Communities in Health Service Co-Design

Ander Altuna
Loughborough Design School, Loughborough University, UK

Thomas Jun
Loughborough Design School, Loughborough University, UK

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Ingår i: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:31, s. 323-332

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Publicerad: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Evidence indicates that engaging local communities in health service co-creation can contribute to more responsive and efficient services. A variety of approaches have been proposed to involve the various stakeholders along the service life-cycle. While the planning; delivery and monitoring of health services are increasingly characterized by an extensive use of the Internet; little is known about its applicability in their co-design. However; the current health service co-design practice presents major challenges in involving overloaded staff and hard-to-reach patients. This study aims to explore the challenges faced by the health service co-design practice in physical environments and the potential and limitations of online communities for health service co-design. We will describe how an online community was integrated in a recent health service design project; and discuss some observations from the design facilitators and responses from the project coordinators and participants.


service co-design; online communities; healthcare


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