Design for Cross-Sectorial Service Innovation - Provisional Framework

Bettina Minder
Lucerne University of Applied Arts and Sciences, Lucerne, Switzerland

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Ingår i: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:35, s. 365-375

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Publicerad: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Design and service innovation have received increasing attention in recent years. However; there is no agreed view on what the relation entails. Both management and design research literature acknowledge the importance of design for service innovation. However; most of the research fails to bridge the gab between differing notions of design thinking and emerging design fields. The lack of research linking the two discourses calls for investigations that provide clarity and mutual understanding. This paper seeks to make a step towards a common ground by presenting a provisional framework of design for cross-sectorial service innovation. Emphasis is given to common terminology and characteristics. Focusing on the design discourse; this paper discusses the relationship between design and service innovation as a set of certain approaches; experiences and minds-set. The study is based on a review of key texts and indications from a set of interviews. This paper constitutes a work-in-progress report on research for a doctoral project.


service innovation; facilitation; design


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