Defining Values through Collaboration

Karianne Rygh
Design Academy Eindhoven, The Netherlands

Danielle Arets
Design Academy Eindhoven, The Netherlands

Bas Raijmakers
Design Academy Eindhoven, The Netherlands

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Ingår i: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:45, s. 429-433

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Publicerad: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


As the service sector within the global economy is growing at a rapid pace; design is called upon by the economy; society and culture to help address complex problems and build bridges between previously separate disciplines. Large organisations struggle to deliver new services that address complex problems; but do not fit into their organisational models. Designers are asked to expand their traditional roles; and also address complex organisational re-structuring. In order to play these more strategic roles; designers however need be involved at the start of an innovation process and not – as is now the often the case – only towards the end. Using a ‘thinking through making’ approach the CRISP PSS 101 project introduces tools that facilitate the alignment of expectations and address the importance of trust and meaning within networks producing Product Service Systems.


Wicked Problems; Thinking through making; Intuitive explorations; Service innovations; Service design; Co-Design; Value Creation; Product Service Systems


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