Service Design and Social Innovation Forum

Ezio Manzini
DESIS Network

Carla Cipolla
Universidade Federal do Rio de Janeiro, Brazil / DESIS Network

Adam Thorpe
University of the Arts London, UK, University of the Arts London, UK / DESIS Network DESIS Network

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Ingår i: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:61, s. 484-485

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Publicerad: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Social innovation is a dynamic phenomenon; with solutions emerging and moving from the margins of society to the mainstream. The word ‘‘social’’ in “social innovation” refers both to the means and the end. As a means; it indicates that these innovations are based on the capabilities of the people who activate and benefit from the innovation; and on unexpected interactions and partnerships between citizens; institutions; businesses; and governments. As an end; it indicates that the social effort is targeted to solve commonly recognized problems that existing businesses and technological solutions have failed to address. This implies that design discipline (and service design) can have an important role in identifying these small; local social inventions and their working prototypes; and make them spread to address economic; social and environmental challenges.

p> Research activities on service design for social innovation - particularly undertaken in DESIS Network - have identified a particular kind of service configurations known as collaborative services: services where the final users are actively involved and assume the role of service codesigners and co-producers. Recognition of the collaborative service model led to the coining of another one: relational services; in which participants need not only to be operationally active and collaborative; but also well inclined and willing to relate with others in an intensive personal manner.


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